Terms And Conditions

Gardeners Riddlesdown Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Riddlesdown provides gardening and related services to residential and commercial clients in the United Kingdom. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below.

Client means the person, company or organisation that requests or receives services from Gardeners Riddlesdown.

We, us, our means Gardeners Riddlesdown as the provider of gardening services.

Services means any gardening, garden maintenance, soft landscaping, clearance, planting, lawn care, hedge trimming, pruning, weed control, seasonal work, or other related services that we agree to provide to you.

Booking means a confirmed request for services made by the Client and accepted by us.

Site means the garden, grounds or other outdoor area where the services are to be performed.

2. Scope of Services

2.1 We provide gardening and related services within our service area. Availability may vary depending on workload, weather conditions and access to the Site.

2.2 The specific services, frequency of visits, estimated duration, and any special requirements will be agreed with you at the time of booking, either for a one-off visit or for a regular maintenance schedule.

2.3 We reserve the right to decline any work that we consider unsafe, unsuitable, illegal, or beyond our operational capacity or expertise. Where possible, we will discuss alternatives with you.

3. Booking Process

3.1 You may request a booking by contacting us and providing details of the Site, the services required, your preferred dates and times, and any relevant access information or restrictions.

3.2 We may offer an estimated quotation based on your description and, where appropriate, photographs or a site visit. Quotations are not binding until confirmed by us in writing or via an agreed communication method.

3.3 A booking is only confirmed when we have explicitly accepted your request for services, provided an agreed date or schedule, and you have accepted any quoted price or pricing structure.

3.4 For some services, particularly larger projects or regular maintenance contracts, we may require a written acceptance of a quotation or a brief service agreement. In such cases, the booking will be confirmed once we have received your acceptance.

3.5 You are responsible for providing accurate information about the Site and the work required. If, upon arrival, the actual conditions differ significantly from those described, we may need to revise the quotation, adjust the scope of works or, in some cases, decline the job.

4. Access to the Site

4.1 You must ensure that we have safe and reasonable access to the Site at the agreed times. This includes providing any necessary keys, codes, instructions or permissions for entry.

4.2 You must ensure that pets and children are kept away from the working area while services are being performed, and that any obstacles or hazards are removed or clearly identified.

4.3 If we are unable to gain access to the Site at the scheduled time for reasons beyond our control, we may treat this as a late cancellation and a call-out or cancellation charge may apply, as set out in the cancellations section below.

5. Health and Safety

5.1 We will perform services with reasonable care and skill and in accordance with applicable health and safety regulations.

5.2 You must inform us in advance of any known hazards at the Site, including but not limited to unstable ground, hidden ponds or water features, sharp objects, contaminated soil, hazardous plants, or buried utilities.

5.3 We reserve the right to suspend work if we consider the Site unsafe, or if weather conditions, such as heavy rain, snow, strong winds or extreme temperatures, make the work unsafe or impractical. We will arrange a new date where appropriate.

6. Pricing and Quotations

6.1 Prices may be based on an hourly rate, a fixed price for specified tasks, or a periodic charge for regular maintenance. The pricing structure will be explained to you at the time of quotation.

6.2 All quotations are given in good faith based on the information available at the time. We reserve the right to revise the quotation if the scope of work changes, if additional services are requested, or if unforeseen conditions at the Site require additional time or materials.

6.3 Unless expressly stated otherwise, quotations do not include the cost of waste removal, specialist equipment hire, materials such as plants, turf or decorative aggregates, or the use of licensed chemicals. Any such costs will be indicated separately where applicable.

7. Payments and Invoicing

7.1 Payment terms will be outlined at the time of booking or in our quotation. We may require full or partial payment in advance for certain services, particularly for large projects or when ordering materials on your behalf.

7.2 For one-off services, payment is generally due on completion of the work, unless agreed otherwise. For regular maintenance, payment may be due after each visit, or on a weekly, monthly or other agreed basis.

7.3 We accept common UK payment methods as specified at the time of booking or invoicing. You are responsible for any bank or payment provider charges incurred in sending funds to us.

7.4 Invoices are due for payment by the date shown on the invoice. If no date is shown, payment is due within 7 calendar days of the invoice date, unless alternative terms have been agreed in writing.

7.5 If payment is not received by the due date, we reserve the right to suspend further services until outstanding amounts are paid, and to charge interest on overdue sums at the statutory rate permitted under UK law, together with any reasonable costs of debt recovery.

8. Cancellations, Rescheduling and No-Show

8.1 You may cancel or reschedule a booking by giving us reasonable notice. Unless otherwise stated, we ask for at least 24 hours notice before the scheduled start time for standard gardening visits, and at least 48 hours for larger or full-day projects.

8.2 If you cancel or reschedule with less notice than the required period, we may charge a cancellation fee, which may be up to the full expected cost of the booked visit, depending on the circumstances and any costs already incurred.

8.3 If we arrive at the Site and are unable to gain access, or if work cannot proceed because the Site is not in a suitable condition or required permissions have not been obtained, we may treat this as a late cancellation and charge a call-out or cancellation fee.

8.4 We will use reasonable efforts to attend the Site at the agreed date and time, but all appointments are subject to weather conditions, road conditions, staff availability and other factors beyond our reasonable control.

8.5 If we need to cancel or reschedule a booking, we will inform you as soon as reasonably possible and agree a new date and time. We will not be liable for any loss arising from such cancellation or rescheduling, other than refunding any advance payment for services not yet performed.

9. Waste Handling and Environmental Regulations

9.1 We aim to manage garden waste responsibly and in compliance with UK environmental and waste regulations.

9.2 Unless specifically agreed as part of your booking, standard gardening services do not automatically include the removal of green waste or general rubbish from the Site. Where possible, we may cut or shred green waste for on-site composting or disposal in your garden waste bins if available.

9.3 If you request off-site removal of green waste or other materials, additional charges may apply. These will be explained in advance and added to your quotation or invoice.

9.4 Certain types of waste, such as soil, rubble, treated wood, plastics, metals, or contaminated materials, may require special handling or cannot be removed by us. In such cases, we will advise you and, where possible, suggest appropriate disposal routes, but you remain responsible for complying with applicable waste disposal regulations.

9.5 We will not remove hazardous waste, including but not limited to asbestos, chemical containers, sharps, or any material that we reasonably believe poses a health or environmental risk. You must arrange specialist disposal where required.

10. Materials, Plants and Guarantees

10.1 When supplying materials such as plants, turf, compost, bark, aggregates or fixtures, we will source them from reputable suppliers and take reasonable care to ensure they are suitable for the intended purpose.

10.2 Living plants, turf and similar materials are subject to natural variation and their performance depends on factors outside our control, including weather conditions, pests, diseases and ongoing care. For this reason, we cannot guarantee the long-term survival or growth of plants once the work is complete, unless a specific written guarantee is provided.

10.3 You are responsible for the ongoing care and maintenance of the garden and any materials supplied after we have completed our work, unless we have agreed a regular maintenance service.

11. Client Responsibilities

11.1 You must ensure that you have the legal right to authorise work on the Site and to allow us access. If you are a tenant, leaseholder or managing agent, you must obtain any permissions required from the property owner or relevant authority.

11.2 You agree to provide clear instructions and to be available to answer queries, either in person or via your chosen communication method, during the booking and while services are being provided.

11.3 You are responsible for keeping valuables, vehicles and fragile items away from the working area. We will take reasonable care but cannot be responsible for items left in hazardous positions.

12. Liability and Insurance

12.1 We will exercise reasonable care and skill in providing the services and will take reasonable steps to avoid damage to property and possessions.

12.2 Our liability for any loss or damage arising from our services is limited, to the fullest extent permitted by UK law, to the total amount paid or payable by you for the specific service during which the loss or damage occurred.

12.3 We will not be liable for any indirect, consequential or economic loss, including loss of profit, loss of enjoyment, loss of use, or loss of opportunity, even if such loss was foreseeable.

12.4 We will not be liable for any damage caused by defects or weaknesses in existing structures, paving, walls, fences, sheds, greenhouses, utilities or other installations at the Site, or by any pre-existing condition of the soil, plants or garden features.

12.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

12.6 We maintain appropriate insurance cover for our activities. Details of our insurance can be provided on request.

13. Complaints and Disputes

13.1 If you have any concerns or are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we have an opportunity to investigate and, where appropriate, put things right.

13.2 We may ask you to provide details of the issue, together with photographs or other evidence where helpful, and we will respond within a reasonable timeframe.

13.3 We will work with you in good faith to resolve any dispute informally. If a dispute cannot be resolved, either party may consider independent advice or mediation. Your statutory rights as a consumer, where applicable, are not affected.

14. Changes to Terms and Conditions

14.1 We may update or amend these Terms and Conditions from time to time to reflect changes in the law, our services or our business practices.

14.2 The version of the Terms and Conditions that applies to your booking will be the version in force at the time your booking is confirmed. We recommend that you review these Terms and Conditions periodically.

15. Data Protection and Privacy

15.1 We will collect and process personal information about you only as necessary to manage your bookings, provide services, communicate with you and comply with our legal obligations.

15.2 We will keep your personal information secure and will not sell or share it with third parties for marketing purposes without your consent, except as required by law or as necessary to deliver our services, such as with payment processors.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any non-contractual obligations arising out of or in connection with them are governed by the law of England and Wales.

16.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions will continue in full force and effect.

17.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy.

17.3 You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or subcontract our rights and obligations where reasonably necessary to provide the services.

17.4 These Terms and Conditions, together with any quotation or written agreement referred to in them, constitute the entire agreement between you and us in relation to the services and supersede any prior understandings or discussions.